Speech Analytics
Real-Time, Accurate, and Actionable Call Data
Identify, analyze, and engage with the customers in meaningful conversations
Businesses are Enjoying Multifold Benefits with
Kwantics Speech Analytics
Quality Monitoring
Calibrate agent level reports on customized criteria in real-time. Analyze their performance, areas for improvement, evolution over time, and more data points.
Customer Intent
Identify the problems and reasons for calls. Respond to customer dissatisfaction by knowing the core issue with our AI speech analytics solutions.
Keyword Analysis
Deep dive in customers' minds to understand their wants. Analyze their queries by competitor mentions, brand mentions, product feedback.
Sentiment Analysis
Positive, negative, or unbiased - diagnose customer's sentiment with our AI speech analytics solutions with words expressed in the call.
Evaluate Agent Delivery
Boost agent performance by analyzing calls and conversation data for soft skills and functional skills.
Personalized Dashboard
Never worry about visualizations. Our customizable dashboards give the most relevant view of the data with detailed insights.
Prominent Features that Set Us Apart
Speaker Diarization
Mixed Language Speech Recognition
Integration with Contact Center Telephony
Accurate Speech Recognition
Speech AI Solutions to Fulfill All Your Needs
Improve Sales Conversion
Identify customer's purchase intent. Score every sales conversation for pitch effectiveness.
Analysis of Call Data
Analyze call data in real-time or historically and derive actionable business insights.
Provide Smart Suggestions
Predict customer needs and make smart recommendations on other related products and services.
Ease Compliance
Make compliance with scripts and marketing more convenient with real-time Speech Analytics to tag keywords and measure compliance.
First Call Resolution
Track how efficiently customer queries are resolved. Optimize first call resolution to improve operational efficiency.
Design Effective Agent Training
Analyze customer conversations to uncover trends across sales channels and create new and better agent procedures.
Know More About How Our Speech AI Solutions Can Help Your Business
We can give a live demo of our AI-powered solutions and answer your queries.