Simply tap into your customers’ conversations and DISCOVER A TREASURE TROVE.

Enhance Customer Loyalty, Satisfaction and Experience

Why let customer-agent conversations archive.

Increase ROI by analyzing each conversation.

‘Know’ your customers. Leverage the power of Deep Learning.

Enhance Customer Loyalty, Satisfaction and Experience

Assess and improve Agent performance .

Use Natural Language Processing techniques

ABOUT KWANTICS

Kwantics enriches the customer experience analytics using niche technologies of machine learning, deep-layered artificial intelligence and natural language processing. We seamlessly analyse big data generated from various customer interaction channels and provide valuable insights to delivery, sales and management teams.

We can integrate customer interaction data across various touch-points such as contact centre, chat, email, IVR etc. and provide impactful analysis. We strive hard to reveal to you your customer’s opinion, intent, feedback and sentiment, in-time and in-full. We ensure a data driven approach to improving your customer’s experience.

Contact Centre

Chat

Email

SMS

IVR/Surveys

Website/Mob App

Our Team

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Services

Customer Experience Analytics

Customer Experience Analytics

Customer experience across various communication channels can be integrated and analysed.
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Customer Voice Interaction Analytics

Customer Voice Interaction Analytics

Customer interaction speech data can be converted to text and analysed in various dimensions.
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Contact Centre Effectiveness

Contact Centre Effectiveness

Agent conversation can be tagged and investigated for assessment and enhancement.
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Natural Language Processing (NLP) Services

Natural Language Processing (NLP) Services

Derive insights from unstructured text.
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Demo

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